The Adventures Of Huckleberry Finn By Mark Twain - 924 Words

Mark Twain’s book, â€Å"The Adventures of Huckleberry Finn†, takes place in the nineteenth century, in the Confederate South. Mark Twain shows the struggles and travels of Huckleberry Finn and a black slave named Jim, on his way to the free north. As the story mostly takes place on a raft, you can see how a main theme would be â€Å"Friendship forms strong bonds.† Even before Huckleberry Finn escapes with Jim, signs of friendship are shown. On page 8, or chapter 2, Tom Sawyer says Now, we ll start this band of robbers and call it Tom Sawyer s Gang. Everybody that wants to join has got to take an oath, and write his name in blood. This shows that they are intense with their friendship, and that they are strong friends to each other. A little†¦show more content†¦Towards the middle of the book, where Huckleberry Finn is on the raft with Jim, (later on the king and the duke), because of how isolated they are from society, it’s easy to see why Friendship would start happening. When Jim finds out that Huckleberry Finn is still alive, he explodes with happiness, as seen with this quote on page 44. Goodness gracious, is dat you, Huck? En you ain dead—you ain drownded—you s back agin? It s too good for true, honey, it s too good for true. Lemme look at you chile, lemme feel o you. No, you ain dead! you s back agin, live en soun , jis de same ole Huck—de same ole Huck, thanks to goodness! This shows that while Huckleberry Finn may not be too keen on being Jim’s friend at first, Jim wants to be friends right away, and he doesn’t hide his feelings. Another one, in chapter 8, is even stronger, said by Huckleberry Finn as he gets a bounty on Jim from some slave-traders.I took up the letter and held it in my hand. I was a-trembling, because I d got to decide, forever, betwixt two thin gs, and I knowed it. I studied a minute, sort of holding my breath, and then says to myself: All right then, I ll go to hell...and tore it up. It was awful thoughts and awful words, but they was said. And I let them stay said; and never thought no more about reforming. This shows that Huckleberry Finn would rather go to hell than turn Jim in, showing how much Huck truly loves Jim. Towards the end, Huckleberry Finn and Jim get

Factors Affecting Customer Satisfaction And The...

As you requested on February 20, 2017, I have examined the causes for the apparent decrease in customer satisfaction and the contributing factors. This report presents data describing how these factors have combined to leave customers feeling dissatisfied and looking for alternate providers and other means of travel, along with my recommendations to increase customer service and attract new customers. Over the last year, flight problems such as cancellations and delays along with baggage issues have accounted for 50% of all consumer complaints. Ticketing, boarding, and security issues have accounted for another 15% of all complaints filed with the Department of Transportation leaving you ranked 10th among the 13 major U.S. carriers. Also,†¦show more content†¦Along with the review of the AQR 2016; 1400 customer reviews on airlinequality.com gives you a rating of 3 out of 10 with the majority of the customer reviews reporting delays as the major contributor to their dissatisfaction. Increased Fees You have added additional fees increasing the average flight price by 50% since 2002 when domestic airfare averaged $300. With additional fees for ticketing and baggage, a domestic ticket now averages $450. Below I have outlined your base additional fees compared to Virgin America the number one customer-rated domestic carrier. American Ticketing Fees †¢ Non-refundable ticket change fee: $200 †¢ Same day change fee: $75 †¢ Reservation by phone fee: $20 †¢ Unaccompanied minor fee: $150 Baggage Fees †¢ Checked bag fee; $25 †¢ Second checked bag fee: $35 †¢ Additional bag fee: $150 ea. †¢ Overweight bag fee: o 51-70 lbs: $100 o 71-100 lbs: $200 †¢ Oversize bag: $200 Other fees: †¢ Seat selection fee: o Preferred seat $4-$99 o Main cabin extra: $8-$159 †¢ Priority boarding fee: $9 Group 1 †¢ Wifi: $16 + tax (day) Virgin America Ticketing Fees †¢ Non-refundable ticket change fee: $100 †¢ Same day change fee: $25-$50 †¢ Reservation by phone fee: $20 †¢ Unaccompanied minor fee: $75-$125 Baggage Fees †¢ Checked bag fee; $25 †¢ Second checked bag fee: $25 †¢ AdditionalShow MoreRelatedA Brush with Aids1182 Words   |  5 Pagesaddition, the integrity of this product is a key factor for the Halsey Corporation as it comprises a significant share of the targeted $900 million in sales. The main character of the case, a senior market manager, is confronted with a strong ethical dilemma between the safety and reliability of the sharps disposal containers and the corporate obligations she has with her employer The Halsey Health Products company. Several other important factors compound the situation of the case each havingRead MoreExternal Factors And Their Effects On Organisations Essay1447 Words   |  6 PagesBusinesses need to focus on external factors, as they are uncontrollable and impact each firm in an unexpected way. External Factors can affect the ability of a business or venture to accomplish its key objectives and destinations. These outside components may incorporate; Competition, social, legal, and technological changes, economic and political environment. This research paper will investigate external factors and their effects on organisations. The examination of the topic will be based uponRead MoreThe Correlation of Health Plan Surveys Essay1133 Words   |  5 Pagespatients at Sentara CarePlex Hospital reported that they received care immediately after asking for help. This leaves 35% of patients who reported that they did not receive help as soon as they asked for it. Customer satisfaction in this case relates to quality outcomes because customers gage quality on their expectation against the actual service provided. When a patient asks for help, they expect that the care provider have a willingness and ability to help them in a timely manner. Most ofRead MoreCustomer Service Standards And Strategies Adopted By Ee1332 Words   |  6 PagesINTRODUCTION Customers are demanding more and more awareness for higher levels of service expectations in recent years than ever before. They know what it takes to receive quality customer service and therefore expect more from the organizations in which they interact with. In addition, businesses are finding that customers expectations play a critical role in the overall success of their organization (Bell Zemke, 1988). Thus, it was not surprising when EE, which customers perceived them asRead MoreRecruitment and Diversity Enhances Customer Essay788 Words   |  4 PagesBenefits are: * Diversity in employment promotes cost-effective employment relations: Employers have more choice from a greater skills base, improved employee satisfaction, reduced internal disputes, greater workplace harmony, improved retention and more effective and fairer promotion of talent * Diversity enhances customer relations: matching internal employee diversity to population diversity can provide performance benefits, which enhance awareness of consumer needs * DiversityRead MoreMarketing Management : Domino s Pizza Essay1747 Words   |  7 Pagesstuff as well like Chocà ³ cake and lava cakes. I’m now talking about veggie pizza. Dominos provide very good quality veggie pizza so they can covered veggie customers .they also provides delivery offers for their customers. Also put special offers on daily bases and gave discounts to customers who picks pizzas from their stores. Dominos offer customer combo deals so they can get pizzas for lesser rates. The overall document discussion showed an updated concept of strategic Marketing and how it can beRead MoreHewden SWOT Analysis1545 Words   |  7 PagesThis case study is an attempt to analyse the internal (strengths and weaknesses) and external (opportunities and threats) factors affecting the company’s strategic planning. It is also an attempt to use SWOT analysis in order to provide helpful suggestions and recommendations which will maintain a market leading future and imp rove its operation. SWOT ANALYSIS Strengths Key factor for Hewden’s market leading position is its strong reputation acquired through its 50 year history and successful presenceRead MoreThe Relationship Between Customer Satisfaction and Brand Loyalty1748 Words   |  7 PagesThe Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction, policy, reliability, and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administeredRead MoreThe Supply Chain Network Provides Flexibility For Users1660 Words   |  7 Pagesand analyze information to construct a regime to serve customers in a more effective way. For example, Almost 21 might need information from distributors to identify the sales of its design to make pricing adjustment to its product. This approach greatly reduces time to receive the physical documents and therefore allows Almost 21 to make speedy response to the targeted market. From a CRM perspective, the interrelated databases and customers’ participation in the devel opment of data sets up an imageRead MoreA Balanced Scorecard For Public Transit System Performance Assessment936 Words   |  4 Pagesdeveloping a balanced scorecard system will help the authorities to understand the approach of even provide emphasize on a particular areas where return of investment will generally tend to be higher. Or also strategically provide services to the areas contributing less to the revenue-box. This services can also help in inclusion of private investment of needed and also planning for series of investments in projects over the time. Now in terms of judging the 3 major agencies of the Chicago transit system

Tom from Canada vs Hoshi from Japan Free Essays

Culture affects every aspect of a human life. It is also very important while making a managerial decision. The case presented in chapter 5 proves that being born in the Western or Japanese culture determines a lot our attitude to decision-making with all its consequences. We will write a custom essay sample on Tom from Canada vs Hoshi from Japan or any similar topic only for you Order Now According to the information included in the case, Tom is a Canadian manager, who makes decision on his own, without consulting in with his team. He presents very individualistic attitude. It is completely different as far as we consider Hoshi’s way of making decisions. He, on the other hand, spent a lot of time convincing people working with him to agree to the new inventory-control system. Hoshi is a collectivist-manager. Another significant difference between the two managers is that Tom was task-oriented and counted for a quick and positive result of his decision, for an achievement and maybe a promotion, without taking into consideration implications that it might have on his employees. Unlike the Canadian manager, Hoshi paid more attention to the fact how his co-workers will get used to working with the new system. Joint decision making in the Japanese subsidiary had a severe implications for the performance. Unfortunately, it also turned out that just informing subordinates is not effective either. Each of the managers driven by attitudes characteristic of their cultural scripts and they did what they thought was the best for their subsidiaries. However, what would work best is a mix of these two. Tom and Hoshi would get better results if their had found a middle solution before making the final decision and introducing the new system. Tom should not have done the task rush. After being informed, employees were surprised and not really convinced about the idea. This fact should have already attract the manager’s attention so that he hires a coach just in the beginning. If the Tom’s behaviour was any more collectivist, perhaps he would not trust only his own knowledge but would also ask other competent people of his subsidiary on their opinion. Furthermore, Tom did not care enough about his team, he did not really notice the moment just before key employees handed in their resignations. As a result, as being too sure of the fact that what he does is right, he could not react properly while it was essential. Rational decision-making cannot be successful as long as we do not include the indispensable human factor. In my opinion, Hoshi’s biggest mistake was waiting for the consensus. It is obvious that the Japanese culture is much more collectivist that the Western one, nevertheless the role of the manager should always be the same – taking care of his/her subordinates on one hand and making final decisions in the right time on the other. Having consensus as a priority, Hoshi forgot about the task to do and he did not realize when the change was really important for the further operating of the subsidiary. He should have been the person, who despite discussion and egalitarism, regarding people’s and company’s needs do his job. Moreover, he should have also met Mr. Bortolo expectations, it means introducing the system in the reasonable time. The CEO of the company understood characteristics and culture differences and gave the managers choice. But it seems to me that Hoshi overstrained the possibility given and it led him to a failure. To sum up, both managers made some mistakes caused by their cultural scripts. Rush decision making as well as really slow decision making resulted in huge losses for the subsidiaries and for the company as a whole. If Tom and Hoshi exchanged their views, attitudes before and mix them, learnt something from each other, they could be both successful and satisfied with the results they could present. How to cite Tom from Canada vs Hoshi from Japan, Essay examples